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Sanchia Aronberg

Feeling overwhelmed with your customer service?

By Sanchia Aronberg
Wednesday, April 3, 2019

Feeling overwhelmed with your customer service?

Every element of your new business is down to you; you’re full of ideas, your head is spinning but you don’t actually know where to start!

And let's not forget the niggling doubt that you might fail if you don’t get things right first time… If this all sounds familiar, you're not alone. All entrepreneurs and start-up business owners suffer from one very common denominator – it’s what is known as ‘business overwhelm’. Here is a blog that can help with some ideas on how to feel less overwhelmed with your customer service:

 

“Building a good customer experience does not happen by accident. It happens by design”.


I have been focusing on customer service all month on my social media platforms. Why? There are so many reasons:

  • My background - I started my career in hotels and so exceeding customer expectations has been ingrained in me from the very start and I love to be able to help my clients with their customer service.
  • Client feedback - I get feedback all the time from clients that understanding customer needs, establishing ideal clients and marketing and sales can be the hardest elements of business so it has been great to share lots of ideas and tips.
  • Love of good service - having worked in hotels and then property, I love helping others with understanding excellent customer service, ensuring that you consider how you communicate effectively with your clients so that they keep coming back and refer you too.
  • Spending time on relationship building - selling, marketing and advertising can be very difficult for micro and small businesses. However, when you know your client and spend time on cultivating relationships and building on that, that is when the magic can happen.
  • Saves time for the right things - when you are in business, you tend to wear many hats. If you plan you can prioritise the key areas to consider what your clients need from you and your business.

What if you are already feeling overwhelmed? Some ideas that have helped me and also my clients:

  • Systems/process/strategy - focus on some simple processes and strategies to put in place. They don’t need to be time consuming and difficult, all systems should help you to work more efficiently.
  • Focused time - how often do you spend working on your business? Planning and focusing your time can really help with clarity and goals.
  • Ask for help – have trusted business buddies, mentor, Coach (!) or networking friends who can all support you, if you ask for it!
  • Spend less time on your own – a shameless plug for my co-working clubLaughing How different does it feel when you get out to an energising event, coffee shop or co-working space?
  • Take time out - doing this is so powerful and reflection is something we rarely make time for.
  • Self care - remember to look after yourself first.

 

So the question is where will you start? Please share your customer service stories, I would love to hear from you.

If you need some help or support on the above or just need a temporary colleague to chat to then get in touch, I do love to chat!

Until next time… Sanchia x

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